by George Sotiropoulos | Jan 11, 2024 | Business Value, Customer Experience, Scaling the Business
In our recent holiday in the UK, I decided to rent an electric car to get around. Excited by the prospect of driving this eco-friendly vehicle and the savings I’d make on fuel, I was oblivious to the impending hassle I was going to subject myself.I wasn’t...
by George Sotiropoulos | Jan 7, 2024 | Business Value, Customer Experience, Scaling the Business
I grew up in Chicago…… with lots of snow…Cold.. and wind..I live in Dubai now…… with no snow…… no cold…And mostly breezes..It’s not a coincidence.And so I was laughing when reading about some Midwesterners in a New York Times Article complaining…that it was too mild...
by George Sotiropoulos | Dec 20, 2023 | Customer Experience, Business Value, Scaling the Business
Just like those old 45 RPM records it’s time to flip to the B Side and follow up on yesterday’s post.On Side A, we met three different Business owners.Mark gave the best proposal for a big corporate but they turned him down because of one thing which I’ll talk about...
by George Sotiropoulos | Dec 19, 2023 | Business Value, Customer Experience, Scaling the Business
I had a meeting yesterday with three other business owners in Cardiff where we talked about our experiences and challenges in running the business.Without prompting pricing came up with each one.Mark, (who I will be hosting a pricing workshop on 17 January), spoke...
by George Sotiropoulos | Dec 18, 2023 | Business Value, Customer Experience
We are in the UK for the holidays, and we were going to an Amazon Locker to pick up a purchase.When we looked it up on Google it sent us to a Car Dealership specialising in Fine and Vintage Cars.It even had a picture of the dealership and listed it as the Amazon...
by George Sotiropoulos | Dec 13, 2023 | Customer Experience, Business Value, Scaling the Business
In my previous career we built a multi-million dollar business on the back of a dozen or so regular clients.We met them regularly.Talked to them almost every day.Invited them to step away from the computer screens and join us for a coffee or a walk around the business...
