by George Sotiropoulos | Jul 13, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
I have a confession to make…Growing up I was one of those young men who often felt sorry for himself when the girl he was attracted to threw me in the friend zone and went out with the “bad boy”.It drove me nuts as logically I could not figure out why.Until I was...
by George Sotiropoulos | Jul 12, 2023 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
The Customer is always right…The Customer is King..You have to listen to me.. I’m your customer…This is my street… I’m your customer…Ok the fourth quote is mine..But when do customers cross a line and become actually dangerous and a threat to the value of your...
by George Sotiropoulos | Jul 11, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
King Arthur: You are indeed brave, good Sir Knight, but the fight is mine.Black Knight: Oohh, had enough, eh?King Arthur: Look, you stupid bastard, you’ve got no arms left!Black Knight: Yes I have.King Arthur: Look!Black Knight: Just a flesh wound.– Monty...
by George Sotiropoulos | Jul 10, 2023 | Customer Experience, Business Value, Dependency on Owner, Scaling the Business
Last week I told the story of David and Nathan over 5 days where Nathan tells him there is a thief in the business having an affair in the office and stealing David’s money – including from his daughter’s future.The Series concluded with Nathan telling David to his...
by George Sotiropoulos | Jul 7, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
In parts 1 – 4, David was called by his advisor and friend Nathan to come to a breakfast where he was told someone in his office was having an affair with the company and taking money from his daughter and his own retirement. David has been trying to guess who has...
by George Sotiropoulos | Jul 6, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
In parts 1 – 3, David was called by his advisor and friend Nathan to come to a breakfast where he was told someone in his office was having an affair with the company and taking money from his daughter and his own retirement. David has been trying to guess who has...
