by George Sotiropoulos | Nov 3, 2023 | Business Value, Customer Experience
Listening to your customers isn’t just about hearing their words—it’s about understanding their hearts. I created a quick infographic distilling the essence of customer listening into action into 5 clear steps. Learn how to tune into your customers’...
by George Sotiropoulos | Oct 30, 2023 | Business Value, Customer Experience, Scaling the Business
It was one of those days.My eldest daughter has been throwing up all night and the younger sister fell out of her bed and started crying.When I went to the younger sister to try to comfort her she violently waved me away and screamed loudly for MamaAnd she was...
by George Sotiropoulos | Oct 27, 2023 | Customer Experience, Business Value
I was at a one day exhibition over the weekend with some of the smartest entrepreneurs you could find.Visionaires in tech and other areas showcasing what they have created and how it will change our lives.I only planned to visit an hour to say hi to my friends but...
by George Sotiropoulos | Oct 5, 2023 | Customer Experience, Business Value
Driving in my city can be an adventure sometimes.You have a speed camera waiting to nab you for going 20 over the speed limit and so you stay within that range.But then an impatient Nissan Patrol roars up behind you, whose driver is not bothered by the traffic fines,...
by George Sotiropoulos | Oct 4, 2023 | Customer Experience
I received this email the other day.What’s up George,Noticed Sophiall have some really good testimonials.Would you be able to onboard 5 new clients this quarter? Or would it be too much of a hassle?LmkAll the best, XXXXI ignored this email for a couple of...
by George Sotiropoulos | Oct 3, 2023 | Dependency on Owner, Business Value, Customer Experience, Scaling the Business
Coulrophobia–the fear of clowns–is very real and for good reason. You might think these red-nosed jokers are creepy, sure, but certainly not dangerous. You’d be wrong. Clowns never reveal their real names, and dress to obscure their identities. The rules...
