by George Sotiropoulos | Jun 12, 2023 | Business Value, Customer Experience, Scaling the Business
Hi,There’s a Brand Loyalty Crisis is the top headline in my Linkedin dashboard today.Sounds really serious..A crisis on par with the fighting in Ukraine?A crisis on par with water shortages creeping up in more and more areas?Or a crisis because it’s a cool word to put...
by George Sotiropoulos | Jun 9, 2023 | Customer Experience
Hi , “Customer service is a cost” is the stupidest thing I’ve ever heard. It’s not a cost… It’s a King and Queen investment in one.“Yeah Yeah …. We’ve heard that a million times. But I need to focus on the bottom line so I can feed my kids.” So what happens when a...
by George Sotiropoulos | Jun 8, 2023 | Business Value, Customer Experience, Scaling the Business
Hi ,Where do most business owners focus when it comes to growing their companies? Do they invest in acquiring new customers or retaining existing ones?How about you? How much do you invest in your sales and advertising and how much in the service of your...
by George Sotiropoulos | Jun 7, 2023 | Business Value, Customer Experience
HI,“He who has ears, let him hear.”Yesterday we spoke about communicating effectively and how it’s critical for the success of your business. This included active listening, understanding the needs of others, being clear and concise, and the importance of non-verbal...
by George Sotiropoulos | Jun 6, 2023 | Business Value, Customer Experience, Scaling the Business
“He who has ears, let him hear.”This statement from the Gospel also applies to business.A key to success in your business is being able to effectively communicate, plain and simple. It’s the glue that binds your team and customers together, helping them to trust you...
by George Sotiropoulos | Jun 5, 2023 | Business Value, Dependency on Owner, Scaling the Business
Hi,Last week I gave a presentation on the Advantages of Owning a Sellable Business and gave a good amount of information and insights in the 7 days before the presentation.Today, I am sharing the top 3 questions I often get asked on how making your business sellable...
by George Sotiropoulos | Jun 2, 2023 | Business Value, Customer Experience, Scaling the Business
Growing up in the suburbs of Chicago in the 1970s many of my neighbors and school friends were Jewish immigrants from the Soviet Union who were able to leave.Including one who came with his grandmother who didn’t speak a word of English.She would smile and wave while...
by George Sotiropoulos | Jun 1, 2023 | Dependency on Owner, Business Value
Angelo was feeling good. He was beating his much younger 25 year old nephew on the hard court. They were playing for “who would pay the tab” that night and Angelo led 20 – 15 and had the ball.He dribbled.. faked right… switched hands and sped past his nephew...
by George Sotiropoulos | May 30, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Hey there,I hope these last few emails have been hitting the spot for you. We’ve covered a lot of ground so far: from the benefits of owning a sellable business to the financial freedom that comes with it.But there’s something else that I want to share...
by George Sotiropoulos | May 29, 2023 | Business Value, Customer Experience, Dependency on Owner, Scaling the Business
Remember when we chatted about how making your business sellable will allow to grow faster and kick your competitors’ butts? Well, there’s even more benefits to transforming your business into a true asset.Today, we’re diving into the freedom and...
