Business Value
The Advisor Who Cried Wolf and Meant It
So what is it you want to see? My client was asking me earnestly. I had just come with a dozen requests and he was
September 2, 2026
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So what is it you want to see? My client was asking me earnestly. I had just come with a dozen requests and he was
“I’d have got rid of Dean four years ago. I just can’t.” Rob runs an industrial packaging distribution company. Six million in revenue, thirty-one staff,
In my last post I told you about the scowling woman at the restaurant who put a deep flurry of clouds in the experience when
They say things happen in threes. I told you about my Grumps experience by the seaside. Well within 48 hours we stopped in the Gower
“She’s a bucket of sunshine” My wife Natalie exclaimed after our waitress rolled her eyes when we said we need a minute or two to
“That’s a palace?” my daughters exclaimed. Their eyes were declaring what their mouths were too polite to say. That’s complete ***t. So they weren’t impressed
“Wisdom is worth more than silver; it makes you much richer than gold. Wisdom is more valuable than precious jewels; nothing you want compares with
I have been out of touch for a week or so. Not because I am blowing you all off but just to step back and
Friday was fun. I organised an afternoon lunch and then happy hour with over a dozen business owners and service providers. We didn’t have an
“I learned more from a 3 minute record than I ever learned in school” Bruce Springsteen – “No Retreat, No Surrender” In the mid 80s
You know what’s funny about my business? The wide variety of industries and situations I get called into that differ significantly on the surface but
Last day of FAQ week. And this one is the question that separates the owners who end up with options from those who end up
Day 2 of FAQ week. Today’s question hits a nerve with almost every owner I talk to. “You talk about building a business that runs
It’s a holiday week all across the globe with bank holidays in the West and US, Eid here in the Mideast, and Pentecost both last
I recently met a business owner generating nine figures in revenue. Multiple suitors circling. The kind of interest most owners dream about. And none of
Paul and David both started logistics companies around the same time. Both built them to roughly $8 million in revenue with teams of about 30
Yesterday I told you about the blind man and the Pharisees and how the experts who were supposed to see most clearly were the ones
In the Gospel of John there’s a scene that has always stuck with me. Jesus encounters a man who has been blind since birth and
Yesterday I ran an intimate M&A deep dive breakfast with eight professionals who all touch mergers and acquisitions from different angles and what came out
Last night I attended a hosted dinner featuring Gaston Hochar, the third-generation family owner of Chateau Musar, one of Lebanon’s most iconic wineries.Twenty-four of us
Met a guy called Adam at the gym this week. We got talking between sets and he mentioned he’d recently exited a cybersecurity firm here
Over the weekend one of my email subscribers asked if he could get in on the Pioneer deal because he didn’t have time to sign
She nailed it. So I agreed to having Mitch Martina Cleaning Company come to our house for a deep cleaning of the apartment even though
The other day I took my youngest to a new café while we waited for her sister to finish school. When we sat down the
Monday’s business growth cohort call for Fall in Love with Your Business Again went somewhere I didn’t plan. What was supposed to be a walkthrough
A carpet cleaner in Baltimore charges double what everyone else charges. He has a waiting list. His competitors slash prices to win jobs and wonder
The Answer Changed the Wine Industry. A few years ago when I was working as a Value Builder Advisor with John Warrillow’s Built to Sell
Today is St George’s Day. My namesake and patron saint. Legend has him on a horse slaying a dragon. Well forget the dragon because the
Who do you think won my business? Met a wealth advisor at a networking event a while back. Seemed sharp. We agreed to grab a
What if the reason you’re burned out isn’t your workload — but your customer base?
Sam thought he wanted to sell.
What he really needed was a better client mix.
Read what happened when we changed just one thing
Is your business bleeding — but no one will tell you?
Referrals down? Customers ghosting? Team afraid to speak up?
This isn’t about “improvements.”
It’s about brutal truths.
And whether you’ve built a real business — or just a house of silence.
Every empire that collapsed had this in common:
The leader killed the messenger.
Not always literally — but definitely in spirit.
If no one in your circle tells you the hard truth… you’re one bad decision away from irrelevance.
If your business was for sale right now — would you buy it?
Or would you run once you saw what it actually takes to keep it going?
Whether you want to sell one day, or even just stop working 16-hour days or 7 day weeks, you might want to start with this question.
…And take the 60-second readiness test..
He built the best souvlaki shop in town.
Then one doctor’s mistake ended everything.
This is what happens when you build a business that depends on you.
Don’t let your legacy die the moment you step away.
One beach. Three businesses. Only one struggling.
I’ve watched a once-great business die in real time — and the owner still doesn’t see it.
This isn’t about hospitality.
It’s about what happens when you look to cut corners to “save costs” by cutting back on the Customer Experience.
Everyone’s racing to replace humans with AI in customer service.
But what if that move is silently choking your profits?
Today I shared a quick example that might make you rethink the “cost savings” logic.
Everyone’s obsessed with AI.
And yes — it can be powerful.
But when it replaces common sense… it starts costing you profit, peace of mind, and even sleep.
Just ask the guy canceling roaming charges at 4am in Greece.
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