Business Value
Next Huge Thing is ZZZ
“NEXT HUGE THING” “We’re looking for 500k to finish the MVP.. if we just get 1% of the market you will have made 10,000x the
October 20, 2026
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“NEXT HUGE THING” “We’re looking for 500k to finish the MVP.. if we just get 1% of the market you will have made 10,000x the
Jack’s saviour arrived four weeks before his cash ran out. It came as an email, accepting his proposal. Good terms, and a lifeline. Overnight, his
I knew better. But it was so convenient. Years ago I ran a different company, and I had a client who made up 75% of
“I have stepped back, just like you told me,” Mike said. “But you have Ron running everything now,” I replied. “Yes, but it is not
It is my birthday today. Not a particularly grand milestone. I am into my 56th year, or if you prefer, my 2,912th Tuesday on this
I met Danny at an event over the weekend. After being introduced and finding out what I do, he pulls me aside with a big
So the premium company wrote back, and their reply told me everything about how they see the world. Their position was simple. Here is our
Yesterday I left you with my AC dead, a CH04 error flashing, and a premium company booked to put it right. What I left out
You have heard me talk a lot about cheapskates, discount zombies, and clients who just want to rip you off or get you working for
Sam was a star. The iceman, the closer. He shut deals faster than anyone, and closed 20% more than the rest of the team. Management
In Dubai, working for free is almost a rite of passage for business owners. It has happened to me more than once, and never because
Once upon a time…. Carl walks into a beautiful clinic with serious chest pains. He is seen by Dr Sam, a heart specialist with more
A while back I watched a buyer walk away from a business he had spent weeks looking at. Good numbers, pretty profitable and the business
Most owners are about to waste AI, and it will have nothing to do with the AI. Here is why and it comes from a
Ever seen that reality show about the Pawn shop. Some guy hauls in his grandfather’s watch, dead certain it is worth a fortune. By his
“That’s How It’s Done Here” How often have you heard or believed those words? Perhaps in your industry there is something you follow as if
Colin took the family to Crete in June. By Wednesday he’d taken fourteen calls. Not one of them was a crisis. One was the wifi
So what is it you want to see? My client was asking me earnestly. I had just come with a dozen requests and he was
“I’d have got rid of Dean four years ago. I just can’t.” Rob runs an industrial packaging distribution company. Six million in revenue, thirty-one staff,
In my last post I told you about the scowling woman at the restaurant who put a deep flurry of clouds in the experience when
They say things happen in threes. I told you about my Grumps experience by the seaside. Well within 48 hours we stopped in the Gower
“She’s a bucket of sunshine” My wife Natalie exclaimed after our waitress rolled her eyes when we said we need a minute or two to
“That’s a palace?” my daughters exclaimed. Their eyes were declaring what their mouths were too polite to say. That’s complete ***t. So they weren’t impressed
“Wisdom is worth more than silver; it makes you much richer than gold. Wisdom is more valuable than precious jewels; nothing you want compares with
I have been out of touch for a week or so. Not because I am blowing you all off but just to step back and
Friday was fun. I organised an afternoon lunch and then happy hour with over a dozen business owners and service providers. We didn’t have an
“I learned more from a 3 minute record than I ever learned in school” Bruce Springsteen – “No Retreat, No Surrender” In the mid 80s
You know what’s funny about my business? The wide variety of industries and situations I get called into that differ significantly on the surface but
Last day of FAQ week. And this one is the question that separates the owners who end up with options from those who end up
Day 2 of FAQ week. Today’s question hits a nerve with almost every owner I talk to. “You talk about building a business that runs
A beachside restaurant went to war with the club next door.
They got what they wanted… but lost everything in the process.
A cautionary tale about envy, strategy, and why scarcity thinking kills.
What if the reason you’re burned out isn’t your workload — but your customer base?
Sam thought he wanted to sell.
What he really needed was a better client mix.
Read what happened when we changed just one thing
Is your business bleeding — but no one will tell you?
Referrals down? Customers ghosting? Team afraid to speak up?
This isn’t about “improvements.”
It’s about brutal truths.
And whether you’ve built a real business — or just a house of silence.
Every empire that collapsed had this in common:
The leader killed the messenger.
Not always literally — but definitely in spirit.
If no one in your circle tells you the hard truth… you’re one bad decision away from irrelevance.
If your business was for sale right now — would you buy it?
Or would you run once you saw what it actually takes to keep it going?
Whether you want to sell one day, or even just stop working 16-hour days or 7 day weeks, you might want to start with this question.
…And take the 60-second readiness test..
He built the best souvlaki shop in town.
Then one doctor’s mistake ended everything.
This is what happens when you build a business that depends on you.
Don’t let your legacy die the moment you step away.
One beach. Three businesses. Only one struggling.
I’ve watched a once-great business die in real time — and the owner still doesn’t see it.
This isn’t about hospitality.
It’s about what happens when you look to cut corners to “save costs” by cutting back on the Customer Experience.
Everyone’s racing to replace humans with AI in customer service.
But what if that move is silently choking your profits?
Today I shared a quick example that might make you rethink the “cost savings” logic.
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