In this last restaurant we see how an owner’s personal attitude can drive the culture and ultimate success or failure of his business. How the “brand”of his business is tied up in how he presents himself to his potential customers.
I’m in Greece this week and will highlight some observations I see from different F&Bs that have customer experience and underlying business value lessons for all types of businesses. In the second one we have the most successful restaurant on the strand. Every day lunch and dinner he has full tables. And it stems from providing consistent high quality experience from the passerby to the final bill payment. An experience that gives him a constant stream of repeat patrons and others referred by friends or the high reviews.
I’m in Greece this week and will highlight some observations I see from different F&Bs that have customer experience and underlying business value lessons for all types of businesses. In the first one, we have a nice owner and a nice clean place but it’s sabotaged by confused messaging of what it is and some very awful pictures and inaccurately paint a low quality vision of what to expect inside.
Trying to grow the business on the back of monkeys? By investing in your employees, you’ll not only improve productivity but also attract the best new talent to continue driving the growth of the business.
What is the most effective way to sell a new product or service to your customers? Listen to them, find their pain and needs and then design the product or service. Most do it backwards and then find themselves struggling to find an audience for what they created. Learn the formula from direct marketing to know what to priortise and when.
Today the lesson is how to organically grow the business by leveraging an overlooked asset… your existing customer base and unlock the key to how most successful businesses were able to scale and grow.
Pricing is an overlooked and powerful lever of growth but it’s often determined incorrectly or unnecessarily limited.
We touch on due diligence today and the uncomfortable questions you can head off by preparing from today and turning a painful process into a beneficial one.
Buying a business is akin to a game of inches – it’s the fine details that can make or break the deal. Scrutinize your contracts, work on your growth paths, and be prepared for tough negotiations. Don’t let a few oversights cost you a potential sale. It’s not just about getting to the end zone, it’s about ensuring every yard is fought for and won
In 1985, the Chicago Bears learned the hard way that you can’t run the same play repeatedly and hope for different results. A striking parallel to an owner who kept spinning the wheel, hoping buyers would overlook his over-involvement in the business. Like in the game of football, businesses thrive on the right fundamentals and the ability to adapt. Are you making the necessary adjustments or sticking stubbornly to the same play?
my first M&A deal taught me a lot and especially how character can make or define success. A spoiled son decides to play in the big leagues and learns quickly the ball flies pretty fast and can be pretty hard. He hesitates and costs him millions.
what happens when you build a real business and you want to retire and sell but allow one function to fall short because its leader is incompetent or lazy… same as what happens when you fumble the ball on the goal line every down….
The Movie Any Given Sunday was famous for highlighting the battle for inches on both the football field and life. From personal experience I can tell you the inches look deceptively simple and often it’s just a few that separates the consistent winners from the losers. This week we’ll go into more detail on why that’s the case in business.
In the story with David and Nathan, David was having an “affair’ with his business by being so busy in day to day thankless tasks that he was neglecting growing the company and his own family. In my experience, several owners who were too busy to invest 20 minutes in finding out the strengths and risks in the underlying value of their business are no longer in business today. It’s not a coincidence.
In the story with David and Nathan, David says in passing he stepped away from a recurring revenue opportunity because he was focused on potential costs. In Business, predictability is sexy. You don’t want your business to come off as challenging, volatile, and a “bad boy”.
in the story with David and Nathan, David is allowing himself to take his eyes off his business by indulging the wishes of a customer that has become too big. You don’t want to be at the mercy of a big whale of a customer or it can evaporate your business in a second or keep you up at night worrying about it..
in the story with David and Nathan, David had his “black knight” Jack, who is destroying the value of David’s business by being completely inept in his finance role. It’s an unforced error and 100% avoidable. It just requires a commitment to producing and providing high quality financial reporting.
in the story with David and Nathan, Nathan started by how David’s poor customer experience from outsourcing is destroying the value of his business. Some metrics in this article make Nathan’s point pretty clear…
In the world of business, the real thief may not always be who you expect. David finds out finally the uncomfortable truth – that the thief jeopardizing his company’s value and his family’s future is closer than he thinks.
As the stakes get higher, the complexity intensifies. Juggling projects, pleasing clients – but is David losing sight of what matters?
Tough calls and slashed costs – the realities of running a business. But could these decisions lead to unexpected pitfalls? What will David find out eventually?
David begins suspecting his employees, even one he went above and beyond looking out for. Who in your organization would you protect unconditionally? Is your loyalty justified?
Just when David thinks he has everything under control, a breakfast chat changes everything. Are you aware of everything happening in your business, or is there a blind spot you’re unaware of?
The stakes are high if you plan to sell your business one day. Below is a case study of someone who did everything right when it came to making her business a sellable asset except for one area she wanted to save a couple of dollars …
And the math shows the benefits and costs of enhancing and neglecting the value of your business.
The key to restful sleep as a business owner….
Keep delivering on your promises to customers and suppliers, and continue to provide excellent service and uphold your reputation in the marketplace.
In short, transform your business into a premium, sellable asset that will secure your legacy and provide you with peace of mind.
Call me if you need help doing it.
Here we talk about 3 common anxieties and concerns that cause many business owners – especially those in their late 40s or 50s – sleepless nights..
Met a guy this weekend who was a total hustler but a bit out of his league trying to raise 50% investment. However, he did provide a reminder that we should ensure we walk the walk.. instead of just talk the talk…
So if the parrot is dead…it’s dead. Be honest, be transparent, and focus your energy on highlighting your growth paths and potential, your unique assets that help you stand out and justify a premium to buy or invest in you.
Sarah turned her business around with four simple, yet powerful, strategies – pricing adjustments, expense management, speeding up payments, and smart leasing. Now, she’s not just staying afloat but growing, all while increasing her company’s value. It’s amazing what strategic cash flow management can do
Just like our hearts and circulatory system, our businesses need a healthy cash flow to survive, grow, and thrive.
Take Sarah, a bakery owner who struggles with negative cash flow, often scrambling to cover expenses and worrying about future payments.
If you wish for a more profitable, predictable, and enjoyable business that’s ready for future investment or sale, cash flow management is a must.
What happens when you build your business like you’ll sell it—even if you won’t?
You get your time back.
You get freedom.
And sometimes… you 50x your revenue in 36 months.
That’s exactly what one founder did without ever stepping foot in his office.
No hustle porn. No VC. No consultants.
Just the right structure, the right people, and a business built to run without him.
Here’s what that looks like…
What do you get when John Carlton, Brian Kurtz, and Bond Halbert drop into a casual book club?
Not a pitch.
Not a product launch.
Just a room built right—by people who lead with value and play the long game.
This wasn’t a flex.
It was a masterclass in how real relationships attract the right people.
And why the best opportunities come when you stop selling… and start serving.
Here’s what happened
When you bring the right people into the right room, something changes.
It’s not about small talk.
It’s not about swapping business cards.
It’s about real conversations that open doors—and the opportunities that follow when hands are grasped with real intent.
Here’s a glimpse inside a gathering where growth wasn’t just talked about. It started.
One leak.
Two missed calls.
Three years of customer loyalty—gone.
That’s all it took.
-Not because of pricing.
-Not because of competition.
But because of a simple failure to show up, follow through, and solve the actual problem.
Bad customer experience isn’t just annoying.
It’s what turns profitable businesses into unsellable liabilities.
Here’s what happened—and why you need to look at your own business through the same lens.
They said a wave of business exits was coming.
Retiring baby boomers. Millions of dollars changing hands.
The so-called “Silver Tsunami.”
But… where is it?
Most owners didn’t sell.
Many didn’t retire.
And a frightening number are still grinding—burnt out, stuck, and quietly hoping for a buyer that never comes.
This post breaks down what’s really happening…
And what it means for every founder still waiting for the perfect time.
Today’s not just another Tuesday.
It’s St. George’s Day—the story of a man who stood his ground, defied the empire, and became a legend.
Most people remember the dragon.
They forget the courage.
And that’s exactly what most founders forget too.
The businesses that lead? They stand for something.
The ones that fold? They tried to please everyone.
Here’s why standing your ground might be the most valuable move you make.
You didn’t miss the exit.
You just kept telling yourself it wasn’t time yet.
Until suddenly… it was too late.
Most business owners don’t crash and burn.
They slowly wear down—working harder, earning less, and watching the business slip away while they keep saying:
“Just a bit longer.”
This post isn’t about planning.
It’s about what happens when you don’t..
You’ve sacrificed.
Pushed through setbacks.
Bled for the business.
But when it’s time to walk away—will it live on without you?
Or will it die the second you step back?
Most business owners don’t have an exit.
They have a slow death.
This week brought a powerful reminder of what real triumph looks like—
And what happens when you don’t build for it.
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