Expect the Unexpected. Even the best of plans can sometime become undone, and a lifetime of building a dream end up in completely unexpected ways. Read the story of Thomas, Amelia and an ill-fated flight but a better ending because Thomas Prepared.
Expect the Unexpected. Even the best of plans can sometime become undone, and a lifetime of building a dream end up in completely unexpected ways. Read the story of Thomas, Amelia and an ill-fated flight…
Don’t fall for emotional marketing tricks that make you feel good but end up costing you. We’ve all been there as business owners, so let’s stay grounded and protect our success.
Let’s share a reality check as business owners and shield our hard-earned success from those too-good-to-be-true pitches
Unveil the fascinating story of how Netflix went from a struggling DVD rental service to a global streaming giant. Explore how they shifted their strategy towards recurring revenue and original content and revolutionised the way we consume media. Gain valuable insights into the significance of adaptation and delivering value to customers
Flowers rank up there in terms of usefulness with diet coke in a McDonalds Super Duper Big Size meal. And it’s an expansive business to run with ridiculous margins unless you change the terms of the business with recurring revenue and a premium model. That is what H.Bloom did as you’ll see below.
Discover how a company executed a simple strategy to increase EBITDA margins to 40% and attract a big pay day for the business. Find out how your business can use what your customers want to achieve real success.
Sometimes business success comes down to implementing the wisdom that has come down through the ages – thousands of years. Following this one rule can help you capture the heart and soul of your customers, turn them into rabid fans, and so dramatically scale your business and capture an exit
Navigating buzzwords in business can be a challenge. In my latest reflection, I dig into the so-called “Brand Loyalty Crisis.” Is it a crisis, or is it just a distraction from the real issue – poor customer service? Let’s cut through the jargon and focus on what truly matters.
Providing a bad customer experience not only affects the business today or over the next week… it can destroy the value of what you built as an unfortunate restaurant taught me…
As you know, customer retention is key to long-term business success. In fact, it costs five times more to acquire a new customer than it does to retain an existing one. Here we outline some essential elements of a successful customer retention strategy.
We have been told as children we need to be better listeners. What does that mean though? Here are two final tips you can start today to help you both listen and communicate better with your clients, employees, suppliers, investors, and other stakeholders.
We have been told as children we need to be better listeners. What does that mean though? Here are some simple tips you can start today to help you both listen and communicate better with your clients, employees, suppliers, investors, and other stakeholders.
Got a minute? Dive into three questions as in how making your business sellable can supercharge its competitiveness. I tackle questions on balancing personal touch while being able to step back and how building a sellable business helps you dominate the competition. Check it out and let’s chat about your journey towards a sellable, competitive and profitable business that gives you the life you want today.
In our Titans Accelerate mastermind meeting last night with Brian Kurtz, we were asked to relate a valuable lesson we learned from someone who has since passed away. I spoke about the old lady we teased and the surprising lesson I learned…
Angelo had the most expensive basketball pickup game in his life when he took on his 25 year old nephew but it was also the most valuable business lesson and opportunity he had seen.
Find out what he learned.
Have you ever thought about your business as more than just making profits? It can be your proud legacy, an enduring testament to your hard work and vision that can last for generations to come. We speak about it in our latest post.
Are you tired of being chained to your business? Do you crave the freedom and flexibility to pursue your passions and interests? Owning a sellable business can make that dream a reality.
In our latest post, we discuss tried-and-tested strategies to achieve a self-sustaining business, giving you the power to delegate tasks, take vacations, and explore new opportunities without risking the stability of your business.
Don’t miss out on the potential benefits of a sellable business – and the live presentation we will be giving on 31 May.
Let’s talk about giving your business a ‘health check-up.’ We’re talking clean financial records, steady income, and healthy cash flow – the stuff that keeps your business engine running smoothly.
And the best way to do so is to make your business a “premium sellable” business as by definition, it means full optimisation of the financial aspects.
Let’s talk about setting up your business to run like a dream, even when you’re not around. It’s about solid teams, steady cash flow, and what makes your business unique and able to stand out.
You know the benefits of owning a business that can sell at the top one day so how do you start getting there?
Are you building a business that can stand the test of time? In today’s world, creating a lasting legacy requires more than just financial stability. It’s all about establishing a sellable business that offers longevity, sustainability and real value to your customers, employees, and community.
Here we go more into the immediate business and life benefits of making your company “premium sellable”. As you’ll see, you do not have to sell the business to get these benefits. It’s all about making the business “premium sellable” and how that can change your life.
This is the first of 7 emails on the benefits and life changing transformation of owning a “premium” sellable business – a cornerstone of long-term business success and personal freedom.
Even if selling isn’t in your plan, this concept can redefine how you approach your business. I will be hosting a presentation on this top on 31 May. Details to follow.
Ever get unusual or “out of scope” requests from your customers? Do you know when the request is harebrained, or actually an opportunity to expand the business lucratively?
Two examples in this article… only one will help scale and make a business sellable
Are you tired of being on the receiving end as a loyal customers when companies decide to play the “Dating Game” with new prospects at your expense. When you are stuck paying full price while new prospects are showered with benefits and discounts that “are applicable to new customers only..”
Why? How does it make you feel? Do you think it’s smart?
“Segregating customers based on their buying behavior, wants and needs can be a smart move for businesses. By providing tailored experiences to your most profitable customers, you can build a loyal customer base that appreciates your specialised services. D
By not trying to please everyone – you can focus on wowing your target audience and building a successful and growing business.
If you built it they will come. Iconic quote from Field of Dreams but does it happen in reality in today’s business?
Or is it the source of the most common and expensive mistake many business owners make…
Are you worried about AI replacing your business? Do you worry that customers will flock to the cheapest option regardless?
I put my two cents in here including an enlightening experience I had with David Deutsch. Let me know your thoughts.
Our letter writer learned the hard way that good communication and clear agreements are essential elements for any successful partnership. By neglecting these, his friendship and business partnership collapsed.
Even with a history of success, things can quickly fall apart if you aren’t prepared. Create well-written agreements, have clear dispute resolutions, and mutual understanding on different exit situations.
Don’t wait until it’s too late. Create a solid foundation for your partnership today with transparency and trust.
Exiting a business partnership can be a tough pill to swallow, and sometimes the disagreements can damage not only the business but also the friendship.
Read in this email how this narrator’s friendship and business with his best friend, Alex, came to a bitter end over disagreements about selling their business.
How a flag design that earned a low B made the US flag and highlights what you need to know if you wish to sell your business one day.
What’s the biggest fear that silently kills businesses?
It’s not losing customers. It’s not bad marketing. It’s something far more subtle—yet it leads to the biggest mistakes and leaves the most money on the table.
Most business owners don’t even realize they’re trapped by it. I saw it firsthand when people thought I was insane for one simple decision I made.
Turns out, they were wrong.
Nothing more annoying than being tailgated by a speed camera. If you speed up because of the guy riding your tail you face the possibility of a speeding fine. Stay where you are and you might be rear-ended.
What if you are the annoying driver when it comes to your business.. do you think you might be? Read on to find out if that is the case.
Some businesses scale effortlessly. Others struggle, stall, or collapse under their own weight.
The difference? It’s not intelligence, luck, or even resources. It comes down to one simple rule—a rule that championship sports teams, billion-dollar companies, and elite entrepreneurs all understand.
Most people ignore it. And it costs them millions.
I break it down in my latest article.
Would you let $235 a month cost you millions?
Sounds ridiculous, right? But I’ve seen business owners sabotage multi-million dollar deals just to save a few bucks on proper bookkeeping and financial reporting.
One refused to upgrade her accountant—her deal fell apart in due diligence. Another wasted hours in Excel hell instead of growing his business.
The #1 deal killer? Poorly done financial records.
Don’t be the Black Knight hacking away with no arms
Jay was leading an M&A team set to close a major acquisition the next day.
That night, they took the seller out for a celebratory dinner. Drinks were flowing, and the owner had too much.
As they were leaving, things turned awkward. The seller got aggressive with the staff, grabbed his car keys, and drove off.
The next morning?
The deal was dead
Last night, I had a simple goal: clear out an old room and get rid of a bed in excellent condition that had been sitting in storage for three years.
What should’ve been an easy giveaway turned into something much more interesting.
It made me rethink the difference between transactions and relationships… short-term cash and long-term value.
And how these same principles shape the businesses that truly thrive.
Is your business less independent than my 3 and 5-year-olds?
Next week, I’m flying to Greece for my father’s funeral. It’ll be the first time in five years that I won’t be sleeping under the same roof as my daughters.
They’re 5 and 3 now—not old enough to take the keys, but they’ll manage just fine. My wife has it all under control.
It made me think, though… How many business owners can say the same about their companies?
If you step away for a week, does everything fall apart?
Sure, your business might pay the bills, but that’s not freedom. That’s a trap.
There’s a playbook for building a business that works without you—one that frees your time, reduces stress, and builds real value.
Have you started working on yours?
How a dream gave me the peace to handle the news I expected… and long feared coming…
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