I haven’t trimmed my beard in two weeks.
Not because I’m lazy.
Because the only guy I trust is out of town — and I’d rather look like a werewolf than let the wrong hands touch my face.
That’s loyalty.
And if your business doesn’t have customers who feel that way about you — you’re leaving a goldmine untapped.
Let me tell you why the best clients are the “wolfmen”…
(And why you never, ever let them go.)

What if the client you’re afraid to lose… is actually the one suffocating your business?
I’ve fired clients before.
Some readers hated me for saying that.
Some unsubscribed.
But what happened next was a lesson in revenue, sanity, and scaling.
Blindly believing that the “client is always right” can be a recipe for killing your business margins and your family life.

The moment a restaurant stops treating you like a guest — and starts treating you like a transaction — they’ve already lost.
This week in Greece, I watched one of my old favourites collapse into mediocrity.
The reason? A slice of watermelon.

Most businesses chase transactions.
Smart ones? They build cult followings.
I just watched a beachside restaurant out-earn, outlast, and out-love its competition — without slashing prices or begging for tips.
Here’s what they really sell… and what your business could be missing.

One seafood restaurant in Greece raised prices — and still packed every table.
The others? Empty chairs and desperate staff.
Here’s the small decision that made the difference — and how it applies to your business today.

One beach. Three businesses. Only one struggling.
I’ve watched a once-great business die in real time — and the owner still doesn’t see it.
This isn’t about hospitality.
It’s about what happens when you look to cut corners to “save costs” by cutting back on the Customer Experience.

Everyone’s racing to replace humans with AI in customer service.
But what if that move is silently choking your profits?
Today I shared a quick example that might make you rethink the “cost savings” logic.

Everyone’s obsessed with AI.
And yes — it can be powerful.
But when it replaces common sense… it starts costing you profit, peace of mind, and even sleep.
Just ask the guy canceling roaming charges at 4am in Greece.

What do you do when your biggest client is also your biggest headache?
They pay well.
But they drain your time.
And your team.
And your sanity.
Discover what Rebecca did — and how it led to more time, higher profits, and a total mindset shift in just 45 days.