End Burnout — Fall in Love with Your Business. Full Access and all calls $997. Get Your Spot
Navigating buzzwords in business can be a challenge. In my latest reflection, I dig into the so-called “Brand Loyalty Crisis.” Is it a crisis, or is it just a distraction from the real issue – poor customer service? Let’s cut through the jargon and focus on what truly matters.
Providing a bad customer experience not only affects the business today or over the next week… it can destroy the value of what you built as an unfortunate restaurant taught me…
As you know, customer retention is key to long-term business success. In fact, it costs five times more to acquire a new customer than it does to retain an existing one. Here we outline some essential elements of a successful customer retention strategy.
We have been told as children we need to be better listeners. What does that mean though? Here are two final tips you can start today to help you both listen and communicate better with your clients, employees, suppliers, investors, and other stakeholders.
We have been told as children we need to be better listeners. What does that mean though? Here are some simple tips you can start today to help you both listen and communicate better with your clients, employees, suppliers, investors, and other stakeholders.
Got a minute? Dive into three questions as in how making your business sellable can supercharge its competitiveness. I tackle questions on balancing personal touch while being able to step back and how building a sellable business helps you dominate the competition. Check it out and let’s chat about your journey towards a sellable, competitive and profitable business that gives you the life you want today.
In our Titans Accelerate mastermind meeting last night with Brian Kurtz, we were asked to relate a valuable lesson we learned from someone who has since passed away. I spoke about the old lady we teased and the surprising lesson I learned…
Angelo had the most expensive basketball pickup game in his life when he took on his 25 year old nephew but it was also the most valuable business lesson and opportunity he had seen.
Find out what he learned.
Have you ever thought about your business as more than just making profits? It can be your proud legacy, an enduring testament to your hard work and vision that can last for generations to come. We speak about it in our latest post.
Are you tired of being chained to your business? Do you crave the freedom and flexibility to pursue your passions and interests? Owning a sellable business can make that dream a reality.
In our latest post, we discuss tried-and-tested strategies to achieve a self-sustaining business, giving you the power to delegate tasks, take vacations, and explore new opportunities without risking the stability of your business.
Don’t miss out on the potential benefits of a sellable business – and the live presentation we will be giving on 31 May.
Let’s talk about giving your business a ‘health check-up.’ We’re talking clean financial records, steady income, and healthy cash flow – the stuff that keeps your business engine running smoothly.
And the best way to do so is to make your business a “premium sellable” business as by definition, it means full optimisation of the financial aspects.
Let’s talk about setting up your business to run like a dream, even when you’re not around. It’s about solid teams, steady cash flow, and what makes your business unique and able to stand out.
You know the benefits of owning a business that can sell at the top one day so how do you start getting there?
Are you building a business that can stand the test of time? In today’s world, creating a lasting legacy requires more than just financial stability. It’s all about establishing a sellable business that offers longevity, sustainability and real value to your customers, employees, and community.
Here we go more into the immediate business and life benefits of making your company “premium sellable”. As you’ll see, you do not have to sell the business to get these benefits. It’s all about making the business “premium sellable” and how that can change your life.
This is the first of 7 emails on the benefits and life changing transformation of owning a “premium” sellable business – a cornerstone of long-term business success and personal freedom.
Even if selling isn’t in your plan, this concept can redefine how you approach your business. I will be hosting a presentation on this top on 31 May. Details to follow.
Ever get unusual or “out of scope” requests from your customers? Do you know when the request is harebrained, or actually an opportunity to expand the business lucratively?
Two examples in this article… only one will help scale and make a business sellable
Are you tired of being on the receiving end as a loyal customers when companies decide to play the “Dating Game” with new prospects at your expense. When you are stuck paying full price while new prospects are showered with benefits and discounts that “are applicable to new customers only..”
Why? How does it make you feel? Do you think it’s smart?
“Segregating customers based on their buying behavior, wants and needs can be a smart move for businesses. By providing tailored experiences to your most profitable customers, you can build a loyal customer base that appreciates your specialised services. D
By not trying to please everyone – you can focus on wowing your target audience and building a successful and growing business.
If you built it they will come. Iconic quote from Field of Dreams but does it happen in reality in today’s business?
Or is it the source of the most common and expensive mistake many business owners make…
Are you worried about AI replacing your business? Do you worry that customers will flock to the cheapest option regardless?
I put my two cents in here including an enlightening experience I had with David Deutsch. Let me know your thoughts.
Our letter writer learned the hard way that good communication and clear agreements are essential elements for any successful partnership. By neglecting these, his friendship and business partnership collapsed.
Even with a history of success, things can quickly fall apart if you aren’t prepared. Create well-written agreements, have clear dispute resolutions, and mutual understanding on different exit situations.
Don’t wait until it’s too late. Create a solid foundation for your partnership today with transparency and trust.
Exiting a business partnership can be a tough pill to swallow, and sometimes the disagreements can damage not only the business but also the friendship.
Read in this email how this narrator’s friendship and business with his best friend, Alex, came to a bitter end over disagreements about selling their business.
How a flag design that earned a low B made the US flag and highlights what you need to know if you wish to sell your business one day.
Here is the Q&A from previous post about John who blew a life changing opportunity to save a few cents a day.
John was a successful entrepreneur who had built his business from scratch through hard work and determination. When an unexpected offer came in from a large international player, John was ecstatic. The offer was substantial and would provide enough money for him to take care of his family.
Then came due diligence… and a valuable lesson…
Beware the hidden dangers and manipulation you can face from “social influence” in business. From phone scammers, to the experience of US POWs at the hands of the Chinese, to the cover of Forbes…witness the seductive power of social pressure and beware how it is used on you in today’s business world – including FOMO (fear of missing out) appeals and other marketing ploys. Protect your wallet and values
Being transparent helps you build trust with potential customers, and that trust leads to more sales. Be honest and ethical about your pricing and be transparent in your communications. It will build trust and pay off in multiples down the road.
Caption:
Are you tired of being put on a detour by businesses that neglect your needs for their convenience? From roadworks to customer service, it seems like detours are all around us. But it doesn’t have to be this way.
Here we explore how businesses can avoid putting their customers on a detour and provide a better experience.
As you know it pays to be savvy. Don’t be afraid to ask questions before committing yourself and make sure you understand all the details involved before signing on the dotted line.
Evaluate each potential solution thoroughly and don’t let yourself get taken advantage of by current stresses or “emergencies”. With a little bit of research and common sense, you’ll be able to spot bad solutions from miles away — saving yourself time, money, and frustration in the process.
Caption: Here are five suggestions you will want to follow as you look to scale your business and avoid the common pitfalls many other entrepreneurs make.
• The right team to help you grow
• Developing a clear mission statement and goals
• Investing in the right technology to automate processes
• Making smart investments in advertising
• Creating systems of accountability for your team
People paid this business to work for free.
And they loved every minute of it.
I didn’t meet the owners.
Because they didn’t need to be there.
Let me tell you what I saw — and why this seasonal farm is far more valuable than it looks
Last night I kept waking up sweating.
And no, it wasn’t stress — it was a plastic mattress cover in 15°C weather.
But it reminded me of the kind of nights I used to have…
When my business was the thing keeping me awake.
11 years married.
7 weeks traveling with my family.
And a virus that knocked me down hard yesterday.
No, I don’t have a complete “hands-off” business yet.
But I do already have control over how I spend my time.
Here’s what that really looks like — and why it matters more than ever.
While some business owners are stuck answering emails on vacation, my friend flipped a house in Greece and walked away with €150K.
All because his business gave him something most owners don’t have: Full Ability to Spend His Time as he Wishes.
Here’s how you get it too.
He went in for a routine surgery.
The doctor made a mistake.
Now the business is dead…
And the family has nothing.
This is why you build something that can outlive you.
Read the full story — and ask yourself one hard question.
The moment a restaurant stops treating you like a guest — and starts treating you like a transaction — they’ve already lost.
This week in Greece, I watched one of my old favourites collapse into mediocrity.
The reason? A slice of watermelon.
Most businesses chase transactions.
Smart ones? They build cult followings.
I just watched a beachside restaurant out-earn, outlast, and out-love its competition — without slashing prices or begging for tips.
Here’s what they really sell… and what your business could be missing.
One seafood restaurant in Greece raised prices — and still packed every table.
The others? Empty chairs and desperate staff.
Here’s the small decision that made the difference — and how it applies to your business today.