Our Daily Blog

Business Value
George Sotiropoulos

Choosing Who You Do Business With

What would you do if your top client was more trouble than they’re worth? This week, we explored the bold move of firing a #1 customer who drained resources and blocked better opportunities. Would you have the courage to cut ties with a PIA client? Caroline and Susan’s story is fictional, but the lessons are real. Sometimes, letting go is the key to unlocking growth, as Renee discovered in a true story.

Read More »
woman kicking a donkey out of her office with the donkey representing a PIA customer
Customer Experience
George Sotiropoulos

The Joy of Firing PIA Customers

Caroline had enough. An 8 a.m. meeting, endless waiting, and then… she did the unthinkable. For the first time, Susan was left speechless.
What did Carline do to her biggest client? And why did she feel freedom instead of fear?

Read More »
bull at dentist shop
Customer Experience
George Sotiropoulos

The “Joy” of Servicing PIA Customers

How do you handle your most difficult customers, especially when they start affecting other opportunities for your business? Caroline was at a breaking point, torn between a demanding client and a crucial new deal. How do you discern and what freedom do you have when it comes to who you do business with? It’s a theme we touch on this week and in part 1 of this series.

Read More »
Business Value
George Sotiropoulos

Selling Ice in the North Pole is a Bad Retirement Plan

For those of you in the US, there is a big demographic Whale that will severely affect you if you are a 55 year old + business owner looking to comfortably retire by selling your business anytime in the next 5-10 years.
Does your business have what it takes to stand out and attract investors? Click to find out more..

Read More »
An Accountant who is a Clown
Customer Experience
George Sotiropoulos

Dangerous Shortcut Destroys 20 Years Of Branding

Ever wonder how a 20-year-old brand could disappear in an instant? I recently received an email that shows just how quickly things can unravel with one careless move. It’s a stark reminder of the dangers lurking in plain sight. Sometimes, all it takes is a single ill-advised shortcut to undo years of hard work.

Read More »
Business Value
George Sotiropoulos

Why Sell Cures to Healthy People?

Ever try selling a cure to someone who isn’t sick? It’s frustrating, isn’t it? Too often, entrepreneurs waste time pitching solutions to those who don’t need them. The key is finding the right audience—those who truly need and want what you offer. Last week in Dubai, I witnessed a perfect example of this mistake. Want to avoid it? Discover more in my free 5-part series.

Read More »
wine bottle on the deck of a yacht with deep blue sea
Business Value
George Sotiropoulos

Why Pay a Premium for Wine Company with no Vineyards?

A major deal in the wine industry once hinged on a single question: “What am I really buying?”
The answer wasn’t what you’d expect. It wasn’t vineyards, trucks, or facilities—it was something far less tangible, yet infinitely more valuable.
What could it be?
The story behind this unexpected acquisition holds a key lesson for every business owner.

Read More »
man swinging a feather at a tree to try to cut it down
Business Value
George Sotiropoulos

Tackling a Roadblock with a Feather

What’s the one challenge most business owners tackle with the wrong tools? It’s not what you might think. Many pour time and money into one thing, while overlooking another that could transform their business.
Ever feel like you’re using a herring when you need a power saw?

Read More »