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The late Jim Camp who was a master negotiator always taught the importance of knowing your mission and purpose and being able to live in someone else’s shoes when in talks. He stressed the importance of building a vision as the opening quote shows here and the business lesson it can provide.
Some customers can sense a business owner is desperate to sell whatever he offers and they take advantage by demanding unreasonable discounts or making false promises of big riches beyond the horizon – if only they cut them a deal today. Learn how to avoid these zombies and put your business on a strong and sustainable growth path.
Avoid Prospects who demand unwarranted discounts as some sort of personal entitlement for them. It’s essential to differentiate between genuine requests and those who seek to undervalue your worth. Don’t let “Discount Zombies” haunt you.
As we become experts in what we do we can fall into a common trap. Treating prospects and customers as children because they are not a proficient in whatever niche we specialise. It can drive away lots of good customers…
Many business owners take the shortcut and use their tax description to describe to prospects what they do. That ends up commoditising them, opening them to the “google slap” (where prospects go on google and find thousands of others who do the same thing for cheaper) and putting them at the mercy of price wars and bad attitude clients. See how one conversation changed my client from this fate to something much better…
Trying to grow your business and do everything yourself? Good luck….
In this last restaurant we see how an owner’s personal attitude can drive the culture and ultimate success or failure of his business. How the “brand”of his business is tied up in how he presents himself to his potential customers.
I’m in Greece this week and will highlight some observations I see from different F&Bs that have customer experience and underlying business value lessons for all types of businesses. In the second one we have the most successful restaurant on the strand. Every day lunch and dinner he has full tables. And it stems from providing consistent high quality experience from the passerby to the final bill payment. An experience that gives him a constant stream of repeat patrons and others referred by friends or the high reviews.
I’m in Greece this week and will highlight some observations I see from different F&Bs that have customer experience and underlying business value lessons for all types of businesses. In the first one, we have a nice owner and a nice clean place but it’s sabotaged by confused messaging of what it is and some very awful pictures and inaccurately paint a low quality vision of what to expect inside.
Trying to grow the business on the back of monkeys? By investing in your employees, you’ll not only improve productivity but also attract the best new talent to continue driving the growth of the business.
What is the most effective way to sell a new product or service to your customers? Listen to them, find their pain and needs and then design the product or service. Most do it backwards and then find themselves struggling to find an audience for what they created. Learn the formula from direct marketing to know what to priortise and when.
Today the lesson is how to organically grow the business by leveraging an overlooked asset… your existing customer base and unlock the key to how most successful businesses were able to scale and grow.
Pricing is an overlooked and powerful lever of growth but it’s often determined incorrectly or unnecessarily limited.
We touch on due diligence today and the uncomfortable questions you can head off by preparing from today and turning a painful process into a beneficial one.
Buying a business is akin to a game of inches – it’s the fine details that can make or break the deal. Scrutinize your contracts, work on your growth paths, and be prepared for tough negotiations. Don’t let a few oversights cost you a potential sale. It’s not just about getting to the end zone, it’s about ensuring every yard is fought for and won
In 1985, the Chicago Bears learned the hard way that you can’t run the same play repeatedly and hope for different results. A striking parallel to an owner who kept spinning the wheel, hoping buyers would overlook his over-involvement in the business. Like in the game of football, businesses thrive on the right fundamentals and the ability to adapt. Are you making the necessary adjustments or sticking stubbornly to the same play?
my first M&A deal taught me a lot and especially how character can make or define success. A spoiled son decides to play in the big leagues and learns quickly the ball flies pretty fast and can be pretty hard. He hesitates and costs him millions.
what happens when you build a real business and you want to retire and sell but allow one function to fall short because its leader is incompetent or lazy… same as what happens when you fumble the ball on the goal line every down….
The Movie Any Given Sunday was famous for highlighting the battle for inches on both the football field and life. From personal experience I can tell you the inches look deceptively simple and often it’s just a few that separates the consistent winners from the losers. This week we’ll go into more detail on why that’s the case in business.
In the story with David and Nathan, David was having an “affair’ with his business by being so busy in day to day thankless tasks that he was neglecting growing the company and his own family. In my experience, several owners who were too busy to invest 20 minutes in finding out the strengths and risks in the underlying value of their business are no longer in business today. It’s not a coincidence.
In the story with David and Nathan, David says in passing he stepped away from a recurring revenue opportunity because he was focused on potential costs. In Business, predictability is sexy. You don’t want your business to come off as challenging, volatile, and a “bad boy”.
in the story with David and Nathan, David is allowing himself to take his eyes off his business by indulging the wishes of a customer that has become too big. You don’t want to be at the mercy of a big whale of a customer or it can evaporate your business in a second or keep you up at night worrying about it..
in the story with David and Nathan, David had his “black knight” Jack, who is destroying the value of David’s business by being completely inept in his finance role. It’s an unforced error and 100% avoidable. It just requires a commitment to producing and providing high quality financial reporting.
in the story with David and Nathan, Nathan started by how David’s poor customer experience from outsourcing is destroying the value of his business. Some metrics in this article make Nathan’s point pretty clear…
In the world of business, the real thief may not always be who you expect. David finds out finally the uncomfortable truth – that the thief jeopardizing his company’s value and his family’s future is closer than he thinks.
As the stakes get higher, the complexity intensifies. Juggling projects, pleasing clients – but is David losing sight of what matters?
Tough calls and slashed costs – the realities of running a business. But could these decisions lead to unexpected pitfalls? What will David find out eventually?
David begins suspecting his employees, even one he went above and beyond looking out for. Who in your organization would you protect unconditionally? Is your loyalty justified?
Just when David thinks he has everything under control, a breakfast chat changes everything. Are you aware of everything happening in your business, or is there a blind spot you’re unaware of?
The stakes are high if you plan to sell your business one day. Below is a case study of someone who did everything right when it came to making her business a sellable asset except for one area she wanted to save a couple of dollars …
And the math shows the benefits and costs of enhancing and neglecting the value of your business.
“People just want it cheap…”
That’s what he told me after blowing 5-figures on marketing to get more customers — while his margins dropped 25%.
But more customers wasn’t the problem.
The real issue?
He was discounting to chase the wrong people — the ones who’d always leave, complain, or demand more for less.
So we sat down and started fixing the real problem.
The first question I asked him made him stop cold.
Full story here
Your business was supposed to fulfil your dreams in why you started it in the first place.
So why does it feel like a job with more stress and fewer control?
If you’re ready to stop feeling trapped inside what you built — this is for you.
One fall. Three seconds. Eight years lost.
That’s how my father’s final chapter began.
Here’s why I’m sharing it — and what every founder needs to hear if they’re stuck waiting for “someday” to enjoy their business.
Ever feel like Mike Corleone is talking about you in your business?
When Clients reappear with new fires.
Teams drop the ball when you’re gone for a day.
To-do lists multiply like souped up cats.
You’re not broken.
But the business is on its way to breaking you… unless….
In Q4, we’re helping founders escape that trap and finally build the company they thought they were creating in the first place.
She built a profitable business. And then she said she hated it.
17 years without ever being able to relax.
One holiday destroyed in 3 weeks.
15 months to recover.
Mary’s business made money —
but cost her her time, energy, peace of mind… and almost her family.
And she’s not alone.
If your business drains you more than it fuels you, it’s time to fix that.
We’re doing just that in Q4. Stay tuned.
Many entrepreneurs dream of passing down their business. But if it’s burning you out — your kids won’t want it. Discover how to turn your business into a valuable asset they’d be proud to own
If you had the same amount of cash in the bank as your business is worth — would you buy it again?
If not, why are you still giving it your time, energy, and life?
You don’t need more features.
You need more freedom.
As Robert Skrob pointed out in an email he sent out this morning…
What clients really buy — and what founders really want —
Is transformation.
Here’s what that looks like in your business…
And how to make it happen before Q4 ends.