
Death and a Superior Customer Experience
What can death teach us about a superior customer experience.. alot.. if handled with the professionalism I witnessed when I buried my own father..
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What can death teach us about a superior customer experience.. alot.. if handled with the professionalism I witnessed when I buried my own father..

What will your family remember about you?
The sacrifices? The long hours? The endless emails on vacation?
Or simply the fact that you were never really there?
Too many business owners spend their lives building a future, only to become a ghost in their own story—reduced to a 2D label of “always working” while their real life passes by.
It doesn’t have to be that way.

What if someone handed you $50 million to step away from your business… only for you to buy it back for $5 million just 18 months later?
Sounds crazy, right?
Yet, that’s exactly what happened to one business owner—thanks to a team of Blue Chip consultants who thought profit was more important than common sense.
What went wrong? And how do you avoid the same fate?

What’s the biggest fear that silently kills businesses?
It’s not losing customers. It’s not bad marketing. It’s something far more subtle—yet it leads to the biggest mistakes and leaves the most money on the table.
Most business owners don’t even realize they’re trapped by it. I saw it firsthand when people thought I was insane for one simple decision I made.
Turns out, they were wrong.

Nothing more annoying than being tailgated by a speed camera. If you speed up because of the guy riding your tail you face the possibility of a speeding fine. Stay where you are and you might be rear-ended.
What if you are the annoying driver when it comes to your business.. do you think you might be? Read on to find out if that is the case.

Some businesses scale effortlessly. Others struggle, stall, or collapse under their own weight.
The difference? It’s not intelligence, luck, or even resources. It comes down to one simple rule—a rule that championship sports teams, billion-dollar companies, and elite entrepreneurs all understand.
Most people ignore it. And it costs them millions.
I break it down in my latest article.

Would you let $235 a month cost you millions?
Sounds ridiculous, right? But I’ve seen business owners sabotage multi-million dollar deals just to save a few bucks on proper bookkeeping and financial reporting.
One refused to upgrade her accountant—her deal fell apart in due diligence. Another wasted hours in Excel hell instead of growing his business.
The #1 deal killer? Poorly done financial records.
Don’t be the Black Knight hacking away with no arms

Jay was leading an M&A team set to close a major acquisition the next day.
That night, they took the seller out for a celebratory dinner. Drinks were flowing, and the owner had too much.
As they were leaving, things turned awkward. The seller got aggressive with the staff, grabbed his car keys, and drove off.
The next morning?
The deal was dead