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Investing in your customer relationships pays off!
Don’t get so wrapped up in making a sale that you miss the long-term benefits of providing great service and using that sale to build a relationship with the customer.
And whatever you do, don’t ‘rip them off’ or you’ll find yourself out of business before too long.
Are you in business to trade your product or service or invest in your customer base – as an asset to your business?
It’s investment versus transaction and sometimes, as the example from my FX days shows, it’s not so clear cut.
Save money by doing it yourself right?
Wrong
it can cost you your business….
A business parable of how an owner transformed a horrible culture to one that allowed him to grow the business and become free.
Have you ever seen someone making a purchase and then changing their mind last second and leaving?
What can be more frustrating when someone is about to purchase from you, wants to purchase from you, but something is holding them back.
And what is holding them back might surprise you. But if you can figure it out, you can get the window shoppers to come in and the clients who would walk away.. take that deep breath and open your door.
With the New Year, many predictions come in, but they are mostly useless. You can see how useless it is by looking at the 2022 predictions and seeing what came true and what was not only wrong, but woefully so.
Even worse is the hero celebrity worship and blindly following even how they chew gum and walk at the same time.
Of course, thinking of the new year wouldn’t be complete without thinking of the two most annoying sales pitches we’ll have to hear repeatedly in the next 12 months…
Story of how my client had to deal with a most insidious “bunny boiler” before he could finally grow and scale his business.
Part 2 of dumb dog smart dog and how it applies to scaling your business
Ever consider dogs and what they can teach us about growing a business? And no, I’m not talking about going on the rug… or being so excited to see you as you walk in the office that they want to jump on your leg.
It’s about team.. it’s about fit..
and it’s about your freedom to grow your business without being stuck inside.
It is easy to convince business owners about the value of delegation and mentoring. Showing them and training them how to do it is the challenge.
We do it by setting the correct example, imparting the beliefs, and passing the knowledge on to others patiently.
Set high expectations and be clear about what needs to be done and provide adequate support.
Do these and you gain a freedom and a business that is much more valuable than you can possibly imagine.
Fun story from my childhood about mentoring. I’m mentioning it because there are some lessons in there that you can apply when delegating.
Many of us delegate by throwing the cat into the deep pool and letting it swim technique… and of course the cat drowns…
There is a better way.. and many of us have already experienced it in our lives as I did in this instance… and it’s lessons we can pass on..
We all want to live our lives and not be at the mercy of a boss, but owning a business and working for yourself often means having no free time. It feels like you’re always working, with obligations that take up your whole day from morning until night – even when you’re at home!
There is an easier way!
With these three steps, owning a business becomes more enjoyable, as we free up our time and build wealth on top of everything else…
Have you ever tried to explain yourself to someone who is hard of hearing and refuses to do anything about it? Do your customers feel that way when they speak with you?
As a business owner, you wear a lot of hats. You’re the CEO, the CFO, the janitor, and everything in between. It’s a lot of work, and it can be frustrating at times. Here are the most common 5 frustrations I hear—and the solution that solves them all…
When the economy takes a turn for the worse, business owners’ first instinct is to cut costs. They’ll slash prices, fire staff, and skimp on quality to try and preserve their profits.
They think they can keep profits the same even with lower revenue by reducing costs and slashing prices to increase volume.
In almost every case, they’re wrong.
Too many companies nowadays treat customer service as an expense, not the investment it is. They’ll roll out the red carpet for you when they’re trying to sell you something, but once you’re a customer, they couldn’t care less about you.
How do you go from Risky Business to a Business where you don’t have to be there every hour of the day?
As a business owner or CEO, you can’t be everywhere at once. You have to trust that your employees will do their jobs and not party like it’s 1999 (or 2022). But how do you make the leap from risky business to hands-off business? Here are four tips to get you started.
Do you hate turning away customers because you are just too busy to handle the ones you have? Would you like to scale but have a budget that is too tight to do so?
Some quick basic steps can help you start scaling and generate the cash flow you need to make the necessary investments to really take your business to the next level.
Do you ever feel like you’re being pulled in a million different directions? That you can’t possibly take on any new business because you’re already stretched too thin?
It’s so easy to chase the latest shiny object. This includes using “powerful” marketing and persuasion principles, but doing it the wrong way. Basically, you need to deliver what you promise…
Don’t catfish your customers…
Cheap Customer Service doesn’t save you money.. It costs you current and future earnings at multiples much higher than the small margin you save by shortchanging the most important facet of your business.
10 pretty simple steps on the surface but which can help you scale and free your business from relying on you, and so allow you to get your life back.
Building and selling a business requires two types of discipline: 1) Focusing on your niche to build an independent, scalable and successful company, and 2) Focusing your actions and decisions on those that build the most valuable and least risky asset. The type of asset a future buyer would pay the highest money to acquire.
Before looking to sell your business, have you considered the mental, financial, and business readiness that will determine if you get the full price, half or nothing?
After a frustrating low valuation, Laura Steward executed a simple 3 step program to introduce recurring revenue and step back from day to day sales. As a result, she sold her company two years later for 4x the original valuation price.
After doing the hard work of winning customers, how you onboard them will determine if they stick around.
Forgetting or overlooking cash flow is not only a risk to the viability of your business, but can often reduce the value of your business. Instead if you can drive up your cash flow you will often drive up the value of your business and reduce your stress in the process.
Many owners had to take on too much at their own businesses during COVID. This article shows 3 steps you can take to get your life back.
8 facts to help you determine if you own a business or an expensive job. if you own a business than you own an asset that others might want to buy from you. If you own a job, than most likely your business ends when your self employment does.
The Music Industry Illustrates the sometimes exponential value of owning a unique brand. Artists like Bruce Springsteen who own their name, Amazon who owns their distribution experience and Peloton who owns a unique community all illustrate how these unique aspects drive up their respective values.
You didn’t start a business just to survive.
You did it to build something that matters —
To wake up proud of what you’re doing, who you’re doing it for, and what it creates.
That’s Freedom of Purpose.
And if you’ve lost it…
It’s time to take it back.
If you can’t walk away from a toxic client, bad partner, or broken team —
You’re not free. You’re held hostage.
Freedom of Relationship means doing business only with people who energise your mission — not drain it.
If that’s not your reality yet… here’s what needs to change.
You can be making millions and still feel broke.
If you can’t step away from your business without the money drying up —
you don’t have financial freedom.
You’ve just built a high-income treadmill.
Here’s what Freedom of Money really means —
And how to know if you’re chasing revenue… or actually getting wealthy.
Most entrepreneurs say they want “freedom.”
But the reality?
They’ve built a business that devours time, demands sacrifice, and delivers a glorified paycheck.
Dan Sullivan’s 4 Freedoms — Time, Money, Relationships, and Purpose — are the real scoreboard.
Here’s what happens when you start with Time…
And what to do if your business has stolen it from you.
No one at yesterday’s Family Office Summit in Dubai pitched hustle, likes, or “how hard they work.”
They had 5 minutes to prove they had an investable business — and the room could smell fluff from a mile away.
Here’s what you can learn from it..
You can have a profitable business that still makes you broke in time, freedom, and options.
If your business can’t thrive without you, you’re not free — and neither is your future.
This post is about how the world sees that even when you pretend it doesn’t.
You can run a profitable business and still feel broke, trapped, and constantly under pressure.
Why? Because if your business doesn’t run like a business — it runs you.
Here’s what a cold email reminded me about how freedom, money, and purpose really work when you get it right.
Are you running a real business — or just babysitting an overgrown toddler that throws a tantrum when you step away?
If you can’t take 30 days off without things falling apart, that’s not a business. That’s a trap.
Here’s how to know the difference — and what to do if you’re stuck in it.