Our Daily Blog

An Accountant who is a Clown
Customer Experience
George Sotiropoulos

Dangerous Shortcut Destroys 20 Years Of Branding

Ever wonder how a 20-year-old brand could disappear in an instant? I recently received an email that shows just how quickly things can unravel with one careless move. It’s a stark reminder of the dangers lurking in plain sight. Sometimes, all it takes is a single ill-advised shortcut to undo years of hard work.

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Business Value
George Sotiropoulos

Why Sell Cures to Healthy People?

Ever try selling a cure to someone who isn’t sick? It’s frustrating, isn’t it? Too often, entrepreneurs waste time pitching solutions to those who don’t need them. The key is finding the right audience—those who truly need and want what you offer. Last week in Dubai, I witnessed a perfect example of this mistake. Want to avoid it? Discover more in my free 5-part series.

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wine bottle on the deck of a yacht with deep blue sea
Business Value
George Sotiropoulos

Why Pay a Premium for Wine Company with no Vineyards?

A major deal in the wine industry once hinged on a single question: “What am I really buying?”
The answer wasn’t what you’d expect. It wasn’t vineyards, trucks, or facilities—it was something far less tangible, yet infinitely more valuable.
What could it be?
The story behind this unexpected acquisition holds a key lesson for every business owner.

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man swinging a feather at a tree to try to cut it down
Business Value
George Sotiropoulos

Tackling a Roadblock with a Feather

What’s the one challenge most business owners tackle with the wrong tools? It’s not what you might think. Many pour time and money into one thing, while overlooking another that could transform their business.
Ever feel like you’re using a herring when you need a power saw?

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Business Value
George Sotiropoulos

Losing an 8 Figure Opportunity

Ever wondered what happens when a seemingly perfect deal suddenly unravels? I recently heard a story that might make you rethink your business strategy. An 8-figure offer, a smooth process… until the unexpected happened. It’s a reminder that every day in business brings you closer to an exit—planned or unplanned. Curious to know what went wrong? Dive into the full story to learn more.

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Monkey with a swrm of monkeys behind him
Business Value
George Sotiropoulos

The $1 Million Bookkeeper

Choosing the right team can make or break a deal. I helped a 70-year-old business owner secure a much higher offer for her company—everything was on track. But then, a critical mistake was made that nearly cost her everything. Ever wonder how one “affordable” choice could lead to a million-dollar disaster? This story will make you rethink the true costs of who you hire and what you might actually be doing when you choose “affordable” hires.

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Business Value
George Sotiropoulos

Curse of Knowledge

Don’t try to be everything to everyone. I recently met an entrepreneur who promised to handle every aspect of marketing. The result? People tuned out. She quickly pivoted careers. The lesson? Focus on excelling in one area, meeting your audience where they are, and delivering what they truly need. That’s how you attract and keep customers. Want to master this? Join our free course to learn how a 60-year-old marketing secret can transform your business.

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Avandoned starbucks with tumbleweed rolling by
Customer Experience
George Sotiropoulos

Systems and Common Sense

In business, systems and processes are essential, but they must reflect your values and customer experience. A friend of mine recently encountered a situation where an abrasive negotiator who lacked connection and cultural understanding, disrupted the negotiation. The lesson? Poorly executed systems can harm relationships and outcomes. As a business owner, ensure your processes align with how you want to engage with others, leading to loyalty, predictability, and ultimately peace of mind.

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