
How to Lose a 3-Year Loyal Client Like Your Life Depends On It
One leak.
Two missed calls.
Three years of customer loyalty—gone.
That’s all it took.
-Not because of pricing.
-Not because of competition.
But because of a simple failure to show up, follow through, and solve the actual problem.
Bad customer experience isn’t just annoying.
It’s what turns profitable businesses into unsellable liabilities.
Here’s what happened—and why you need to look at your own business through the same lens.

































