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What can death teach us about a superior customer experience.. alot.. if handled with the professionalism I witnessed when I buried my own father..
What will your family remember about you?
The sacrifices? The long hours? The endless emails on vacation?
Or simply the fact that you were never really there?
Too many business owners spend their lives building a future, only to become a ghost in their own story—reduced to a 2D label of “always working” while their real life passes by.
It doesn’t have to be that way.
What if someone handed you $50 million to step away from your business… only for you to buy it back for $5 million just 18 months later?
Sounds crazy, right?
Yet, that’s exactly what happened to one business owner—thanks to a team of Blue Chip consultants who thought profit was more important than common sense.
What went wrong? And how do you avoid the same fate?
What’s the biggest fear that silently kills businesses?
It’s not losing customers. It’s not bad marketing. It’s something far more subtle—yet it leads to the biggest mistakes and leaves the most money on the table.
Most business owners don’t even realize they’re trapped by it. I saw it firsthand when people thought I was insane for one simple decision I made.
Turns out, they were wrong.
Nothing more annoying than being tailgated by a speed camera. If you speed up because of the guy riding your tail you face the possibility of a speeding fine. Stay where you are and you might be rear-ended.
What if you are the annoying driver when it comes to your business.. do you think you might be? Read on to find out if that is the case.
Some businesses scale effortlessly. Others struggle, stall, or collapse under their own weight.
The difference? It’s not intelligence, luck, or even resources. It comes down to one simple rule—a rule that championship sports teams, billion-dollar companies, and elite entrepreneurs all understand.
Most people ignore it. And it costs them millions.
I break it down in my latest article.
Would you let $235 a month cost you millions?
Sounds ridiculous, right? But I’ve seen business owners sabotage multi-million dollar deals just to save a few bucks on proper bookkeeping and financial reporting.
One refused to upgrade her accountant—her deal fell apart in due diligence. Another wasted hours in Excel hell instead of growing his business.
The #1 deal killer? Poorly done financial records.
Don’t be the Black Knight hacking away with no arms
Jay was leading an M&A team set to close a major acquisition the next day.
That night, they took the seller out for a celebratory dinner. Drinks were flowing, and the owner had too much.
As they were leaving, things turned awkward. The seller got aggressive with the staff, grabbed his car keys, and drove off.
The next morning?
The deal was dead
Last night, I had a simple goal: clear out an old room and get rid of a bed in excellent condition that had been sitting in storage for three years.
What should’ve been an easy giveaway turned into something much more interesting.
It made me rethink the difference between transactions and relationships… short-term cash and long-term value.
And how these same principles shape the businesses that truly thrive.
Is your business less independent than my 3 and 5-year-olds?
Next week, I’m flying to Greece for my father’s funeral. It’ll be the first time in five years that I won’t be sleeping under the same roof as my daughters.
They’re 5 and 3 now—not old enough to take the keys, but they’ll manage just fine. My wife has it all under control.
It made me think, though… How many business owners can say the same about their companies?
If you step away for a week, does everything fall apart?
Sure, your business might pay the bills, but that’s not freedom. That’s a trap.
There’s a playbook for building a business that works without you—one that frees your time, reduces stress, and builds real value.
Have you started working on yours?
How a dream gave me the peace to handle the news I expected… and long feared coming…
There’s a thief in your business.
But this isn’t just someone stealing money. It’s much worse.
This thief is taking your time, your freedom, and your future… right under your nose. And the scariest part? You won’t believe who it is
Customers in. Customers out. Your business is running like a hamster wheel you can’t escape.
You’ve cut prices, offered discounts, and even slashed costs. But you’re still sprinting just to survive.
Why? Because there’s a Thief you haven’t seen yet. And he’s silently killing everything yo have been sacrificing and building…
This story might hit closer to home than you’d like
Imagine waking up to find out you’re being robbed.
Not just by anyone—but by someone you trust… every single day.
This isn’t just a story about theft. It’s about an invisible threat taking control of your life, your business, and your future.
The craziest part? You’re letting it happen.
Discover the truth before it’s too late.
What if the way you’re running your business is setting you up for failure?
Most business owners focus on one thing—more income. More sales, more cash flow, more profit. Sounds smart, right?
But there’s a silent killer lurking in that mindset… one that’s destroyed once-thriving businesses overnight.
I’ve seen it happen. You probably have, too.
The worst part? Most people don’t even realize they’re making this mistake.
Here’s what you need to know before it’s too late.
Ever feel like you’re stuck doing tasks that aren’t moving your business forward? At last night’s Happy Hour, one business owner shared with me after the event how he planned to reclaim 15 hours a week just by applying the key lessons on delegation we discussed. He realised those hours spent on emails, bookkeeping, and admin were costing him real opportunities—like landing high-value clients.
This morning, I came home to my dog losing her mind with excitement—running back and forth, grabbing her toy, acting like a puppy again.
Cute, right?
But here’s the thing: I stepped out again a couple of hours later…for one minute. And she did the exact same over-the-top welcome.
It got me thinking about business—and why being “more of the same” is the kiss of death.
In 1987, my football team won exactly one game.
Our coach thought positivity could save us. Spoiler: it didn’t.
So, what did a bunch of frustrated teenagers do? We turned our frustration in the wrong direction. Immature? Absolutely. But the lessons from that disaster of a season stuck with me for life.
Fast forward to 2025, and I’m sharing a very different kind of game plan for winning in business.
Aileen came to us stuck.
She needed to decide whether to invest in or divest one of her divisions—a decision worth millions.
In 60 minutes, she had her answer.
Not because I told her what to do. Not because I overwhelmed her with frameworks or formulas.
But because I guided her …..
Delegation isn’t about “letting go”—it’s about leading smarter. Yet so many business owners struggle to step away because their team just can’t handle the load.
Here’s the kicker: it’s not your team’s fault. It’s a skill you need to master.
Want to know how one business owner went from being the bottleneck to having a business that runs without him?
I break it all down here
7 out of 10 business owners aren’t ready for the big payday they’ve worked so hard for.
Just like a team that dominates the season but falters when it matters most, many businesses fail to sell—not because they aren’t profitable, but because they aren’t ready.
If your business depends on you for survival, it’s not sellable.
Here’s what you need to know to prepare for your moment:
Life doesn’t warn you when it’s about to change everything.
Most people live like tomorrow is guaranteed—but it’s not.
In my latest article, I dive into a critical question every business owner must ask themselves to safeguard what matters most.
This one shift could mean the difference between thriving in uncertainty—or scrambling to recover.
Because the best time to prepare isn’t after the phone call. It’s before.
Lose in the playoffs? Tough break, but you dust yourself off, train harder, and take another shot next year.
In business? Let’s just say the rules are a little… different.
How different?
My first hit on the high school baseball team? A home run.
Sounds impressive, right? But what happened before that might surprise you. Let’s just say I wasn’t exactly team material when I started out…
It took a mentor, some tough lessons, and a total transformation to make it to that moment at home plate.
The same kind of transformation your business needs to break through to its next level. Ready to see how?
“For she is more profitable than silver, and her gain is better than fine gold. She is more precious than rubies; nothing you desire can compare with her.” (Proverbs 3:14-3:15).
We’re talking about Sophia…
More specifically, the Greek word for wisdom.
And how tapping into Sophia or wisdom can transform what your business provides you.
“Sing us a song, you’re the piano man…”
Hearing those lyrics took me back to a snowy Christmas Eve years ago, driving through Chicago in a blizzard to pick up my friend Don. We slid into snowbanks, laughed until we cried, and celebrated late into the night.
Years later, Don built a thriving business and a life he loved abroad. But his story has always stayed with me—and not for the reasons you might think.
Profitability alone doesn’t guarantee a buyer will be interested in your business. In fact, many owners don’t realise that 7 out of 10 businesses fail to sell—not because they’re unprofitable, but because they lack what buyers value most:….
“I ain’t missing you at all… since you’ve been gone.”
That’s the song your business should sing when you’re away.
If your business misses you every time you step out—whether it’s for a holiday, a family event, or even a few hours—it’s a sign of trouble.
A friend of mine recently jumped on a plane for his 12th trip in just nine months. He’s headed to Europe for some skiing and a bit of downtime to enjoy a hobby he’s fallen in love with.
But here’s what’s remarkable: his business doesn’t miss him.
It wasn’t always this way. Just a few years ago, he was stuck working 80-hour weeks, tethered to his desk and overwhelmed by the daily grind.
The turning point? He decided ……
When you’re running a business, it’s easy to think buyers will see the value in everything you’ve built—the late nights, the sacrifices, the blood, sweat, and tears.
But buyers don’t care about brownie points.
They care about what your business can do for them. If you can’t answer that, your business could end up like Sally’s….
I’m back at the outdoor café on a perfect 25°C morning — the same place the PigeonWaffe dive-bombed me last week. This time I made
If you could go back in time, what would you tell your 18-year-old self? Most people say things like: “Don’t be so stupid.” “Grow up.”
This week was about one thing: How otherwise smart business owners slowly — and often proudly — destroy the very thing they spent years building.
“Sarah Connor?” (Insert heavy Arnold Austrian accent.) “Yes…” That moment in The Terminator when you realise this machine will do anything — absolutely anything —
I told you about my trip to Greece Every restaurant in Greece used to end your meal with a complimentary fruit platter. Fresh watermelon. Perfect
November in Dubai is when we finally “spread our wings” and sit outside again after six months of being slow-roasted alive. So there I was,
$20 for a litre of orange juice. At my daughter’s 6th birthday party venue. “Do we at least get an open bar?” I asked my
Four business owners. Four different industries. Four ways to fumble the gold already in their hands. This week wasn’t about motivation. It was about mirrors.